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Effective Date: January 1st, 2024
Last Updated: October 5th, 2025

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At Jhimé by Hellene, we are committed to protecting your privacy and ensuring that your personal information is handled with the highest standards of security, discretion, and integrity.

This Privacy Policy outlines how we collect, use, store, and share your information when you visit our website [www.jhimebyhellene.com] (the “Site”), engage with our services, or interact with us in any way.

1. Information We Collect

We collect personal data in the following ways:

1.1 Information You Provide Directly

• Name, email address, mailing address, phone number

• Payment details (securely processed via third-party gateways)

• Account login details, if you create an account

• Preferences, product interests, and style profile

• Messages or inquiries submitted through contact forms or customer service

1.2 Information Collected Automatically

• IP address and browser type

• Device type and operating system

• Browsing behavior, including pages viewed and time spent on site

• Referral source and interactions with marketing emails or ads

1.3 Information from Third Parties

• Social media platforms (if you link your account)

• Marketing and advertising partners

2. How We Use Your Information

We use your information to:

• Process orders and manage your account

• Provide personalized product recommendations

• Offer concierge and customer service

• Communicate about our products, events, and promotions

• Enhance and improve our website and customer experience

• Comply with legal obligations

We take pride in offering you a bespoke experience. With your consent, we may also use your data to curate exclusive offers or invitations tailored to your preferences.

3. Sharing Your Information

We do not sell your personal data. We may share your information with trusted third parties only when necessary, including:

• Payment processors and shipping partners

• Marketing and analytics service providers

• Legal or regulatory authorities when required

All partners are contractually bound to protect your information and only use it for authorized purposes.

4. Your Privacy Rights

Depending on your location, you may have the right to:

• Access the personal data we hold about you

• Request correction or deletion of your data

• Object to or restrict certain types of data processing

• Opt out of marketing communications at any time

To exercise your rights, please contact us at [privacy@yourluxurybrand.com].

5. Data Security

We employ industry-leading security measures to safeguard your personal data, including encryption, secure servers, and access controls. While no system is entirely foolproof, we continuously review and enhance our practices to protect your privacy.

6. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience, analyze site usage, and deliver personalized content. You can manage your cookie preferences via your browser settings or through our Cookie Settings tool.

7. International Data Transfers

If you are accessing our Site from outside [insert your base country], please note that your information may be transferred to, stored, and processed in a country that may not have the same data protection laws. We ensure that such transfers comply with applicable legal requirements.

8. Children’s Privacy

Our services are not intended for individuals under the age of 16. We do not knowingly collect or solicit personal information from children.

9. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in technology, law, or our business operations. When we do, we will revise the “Last Updated” date above and notify you if required.

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Cookie Policy

Effective Date: January 1st, 2024

Last Updated: October 5th, 2025

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This Cookie Policy explains how Jhimé by Hellene ("we", "our", or "us") uses cookies and similar tracking technologies on our website [www.jhimebyhellene.com] (the “Site”). We are committed to providing a secure, seamless, and personalized experience — and cookies help us achieve that.

By continuing to browse our Site, you consent to the use of cookies as described in this policy, unless you choose to disable them via your browser or our cookie settings tool.

1. What Are Cookies?

Cookies are small text files placed on your device (computer, smartphone, or tablet) when you visit a website. They allow the site to recognize your device, remember your preferences, and enhance your browsing experience.

2. Types of Cookies We Use

We use the following categories of cookies:

2.1 Essential Cookies

These cookies are strictly necessary for the Site to function properly. They allow you to browse, use secure areas, and make purchases.

Example: Keeping items in your shopping cart while you browse.

2.2 Performance & Analytics Cookies

These cookies help us understand how visitors interact with our Site by collecting information such as pages visited, time spent, and error messages encountered. We use tools like Google Analytics to improve performance and usability.

Example: Identifying which collections or products are most viewed.

2.3 Functional Cookies

These cookies remember your preferences and choices, such as language or region, to provide a more tailored experience.

Example: Saving your preferred boutique location or login details.

2.4 Advertising & Social Media Cookies

These cookies are used to deliver ads more relevant to you and to measure the effectiveness of marketing campaigns. They may also enable sharing via social media platforms.

Example: Displaying personalized lookbooks or retargeting ads on platforms like Instagram or Facebook.

3. How to Manage Cookies

You can control or disable cookies at any time through:

• Browser settings – Most browsers allow you to refuse or delete cookies. Please note that doing so may affect site functionality.

• Cookie consent banner/tool – On your first visit, we display a cookie consent banner where you can manage your preferences.

• Do Not Track signals – Our Site currently does not respond to DNT signals, but we are evaluating options to support them in the future.

4. Third-Party Cookies

Some cookies may be set by trusted third parties (e.g., payment providers, analytics services, social media platforms). These parties may collect data subject to their own privacy and cookie policies.

We only partner with third parties that uphold strict privacy standards and data protection protocols.

5. Changes to This Cookie Policy

We may update this policy periodically to reflect changes in technology, law, or our services. Any updates will be posted on this page with a revised "Last Updated" date.

10. Contact Us

For any questions or concerns regarding this Privacy Policy or how your data is handled, please contact:

Jhimé by Hellene
Attn: Privacy Officer
Email: jhimeyhellene@gmail.com
Phone: +1-702-717-5094

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